Please allow 5-10 business days for your order to be processed before being shipped.
HOW LONG DOES SHIPPING TAKE?
USA: 3-7 business days
Canada: 5-10 business days
World: 10-20 business days
Keep in mind that we don't ship orders to Cuba, Iran, and North Korea. We ship internationally to all other countries!
INTERNATIONAL SHIPPING FEES?
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
MY ORDER NEVER ARRIVED?
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at https://austinfelt.com/pages/contact-me noting your order number. We'll see what can be done.
I RECEIVED A DAMAGED ITEM?
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!
I GOT THE WRONG SIZE?
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
DO YOU OFFER RETURNS?
No. All sales are final.
In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products.
CAN I CHANGE MY ORDER?
No, once you place an order it is final. If a change is necessary, the entire order will need to be cancelled/refunded by our team and re-submitted with the correct items. Please contact us.